Learn About Our Healthcare Services for LGBTQ+ & People Impacted by HIV | Equitas Health

Whole Person Healthcare

Our medical centers use a patient-centered, team approach and the latest evidence-based practices to give you the highest quality care. Our goal is to make it easy and comfortable for you to get the care you need. You are not a diagnosis or a risk-factor. You are a whole person. You have worries and dreams, hardships and joys, work and a future. And you are worthy of health.

Your Care Team of Equitas Health doctors and nurses, psychiatric nurse practitioners, pharmacists, dentists, therapists, financial counselors, and health advocates will make sure you get the right blend of care to meet your health goals.

MyChart

Use MyChart to attend TeleHealth visits, contact your care team, keep track of appointments, and view lab results.

How long will my first visit be, and what will it involve?

What to expect at your first appointment

Your first medical visit will last about 60 to 90 minutes. This is a little longer than our normal appointments. It gives your doctor or nurse time to learn about your health history and concerns. The length of time also depends on the service:

  • First Primary Care visit: 60 minutes
  • First HIV Specialty Care visit: 90 minutes
  • First Gender Affirming Care visit: 90 minutes

Your first dental visit will last about 60 – 90 minutes. This is a little longer than our normal appointments. It gives your dentist or hygienist time to learn about your health history and concerns.

Your first counseling or psychiatry visit will be longer than our normal appointments.

  • First Mental Health Counseling visit: 90 minutes
  • First Recovery Counseling visit: 90 minutes
  • First Psychiatry visit: 60 minutes

During your first visit, we will review your health record and tests. We also will ask some questions to get to know you, your symptoms, and treatment needs. We call this a Diagnostic Assessment. Once that is done, we can offer you:

  • A diagnosis
  • A plan of care
  • A choice of treatment
  • A referral or transfer your care

After the Diagnostic Assessment, you will decide if you want to keep your care with us based on the facts we gave you. If you decide to stay with us, your next visit will focus on making your own treatment plan.

Will I need lab tests or shots?

During your first medical appointment, your doctor or nurse practitioner will order blood tests and do exams based on your health history. They might do some other tests, such as a skin test for tuberculosis or talk to you about getting your shots for pneumonia, flu, and COVID-19. Our medical centers have lab services and pharmacies on site to make it easy for you.

You will see the hygienist at your first visit. The hygienist will work closely with one of our dental assistants to take x-rays that will help the dentist spot any problems with your teeth and gums. You may also have a teeth cleaning. Sometimes the health of your gums makes it necessary to have a more involved cleaning called scaling and root planning. If that’s the case, the dentist and the hygienist will let you know. They may ask you to plan another visit to do that treatment.

What do I need to bring?

  • A list of your current prescribed meds with the dose you take. Also tell your doctor or nurse practitioners about any over-the-counter meds you take.
  • Insurance information if you have insurance.
  • A government-issued photo ID, if you have one. Examples include:
    • Driver’s license
    • Birth certificate
    • Student ID
    • Passport
    • Military ID
  • A list of your current prescribed meds with the dose you take. Also tell your doctor or nurse practitioners about any over-the-counter meds you take.
  • Insurance information if you have insurance.
  • A government-issued photo ID, if you have one. Examples include:
    • Driver’s license
    • Birth certificate
    • Student ID
    • Passport
    • Military ID

Before you see one of our providers, we will ask you to sign and review certain documents. Some of these have to be in place before your first visit, and some you will need to bring with you. We will review this with you at the time you schedule your first visit with us.

How should I prepare for my first appointment?

If you have a printer, please print and fill out the following forms before your first visit. If you do not have a printer, please come 15 minutes before your appointment, so you will have time to fill out the forms.

If you have a printer, please print and fill out the following forms before your first visit. If you do not have a printer, please come 15 minutes before your appointment, so you will have time to fill out the forms.

Before your first visit, you may be asked to answer some questions to help us get to know you better. You may receive them through MyChart, in person, or we may call you on the phone. These assessments could include:

  • PHQ-9: This tells us about your mood
  • GAD-7: This tells us about your anxiety
  • AUDIT: This tells us about your alcohol use
  • PC-PTSD: This tells us about your response to trauma
  • DAST: This tells us about your drug use

If you have a printer, please print and fill out the following forms before your first visit. If you do not have a printer, please come 15 minutes before your appointment, so you will have time to fill out the forms.

What should I talk to my provider about?

Be honest with you doctor, nurse practitioner, and other members of your care team. Tell them about your health concerns, so that they can get you the help you need. Let them know if you use alcohol or drugs, since it can affect your treatment. We are not here to judge or shame. At Equitas Health, we are proud to provide welcoming care for all.

What if I don’t understand my provider?

First appointments can be overwhelming. Your care team is here to help you understand your health and your treatment. To get the most out of your visit, remember to:

  • Let your doctor or nurse know if you don’t understand something they tell you.
  • Ask questions about your health.
  • Bring a family member or friend to support you and help you remember the details.
  • Let us know if there are ways we can make your visit more accessible or understandable to you. For instance:
    • You remember information better when it is written down.
    • You have anxiety about medical appointments.
    • You need an interpreter.

    Call the office in advance or send a message on MyChart.

What about chronic pain?

Equitas Health doctors and nurse practitioners do not handle chronic pain issues and do not prescribe controlled substances for new patients. If you have chronic pain, your doctor or nurse practitioner will give you the name of a specialist outside of our system or help you explore other methods for dealing with pain.

Interpretive Services

We offer interpretive services for 200+ languages at all locations. Please ask for assistance. You deserve to understand.

Affordable Healthcare

How will I pay for my care?

Pharmacy Gives Back

Our Pharmacy Gives Back

Equitas Health reinvests 100 % of our pharmacy profits back into our programs and services. Your prescription can help pay for someone else’s lifesaving care. Why not pay it forward?

Transfer Your Prescriptions
TeleHealth

TeleHealth

New to TeleHealth? Your first medical or counseling visit with a smart phone, tablet, or PC will take a little time to set up. We would like to walk you through the steps, so you’ll be ready for your appointment.

Get Set for TeleHealth