Healthcare from your home with TeleHealth! | Equitas Health
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About TeleHealth

TeleHealth appointments allow patients and clients to visit with their medical, psychiatry, and counseling providers without having to come into the medical center. Learn how to access TeleHealth using the MyChart website and app below.

Get Scheduled

Call one of our medical centers or counseling locations to schedule a TeleHealth appointment with your physician, nurse practitioner, or therapist. Register for MyChart if you haven’t already done so.

Medical Center Phone Numbers
Cincinnati: (513) 815-4475
Columbus: King-Lincoln (614) 340-6700
Columbus: Short North (614) 340-6777
Dayton: (937) 853-3650

Additional Counseling Locations
Akron and Portsmouth patients and clients should call (614) 299-2437 to schedule TeleHealth counseling appointments.

Get Access

You will use a MyChart account to access your TeleHealth appointment. Before your appointment, you’ll need to:

Get a MyChart Account
If you do not already have a MyChart account, we will send you a sign-up link when you schedule your appointment. Please call your Equitas Health Medical Center if you have not received a link.

Log in to MyChart
If using a computer, access MyChart online and make sure you can log in.
If using a smartphone or tablet:

  • Download the Zoom App to be able to connect via video.
  • Download the MyChart App and log in.
  • Select OCHIN as the “organization” once inside the MyChart app.
  • Attend Your TeleHealth Appointment

Check-In
Use MyChart to check-in to your TeleHealth appointment on your smartphone, tablet, or computer. You can check-in up to 30 minutes before your appointment starts. Give yourself at least 15 minutes to update your personal information, insurance, medications, allergies, and health history.

Please note: If you are more than 5 minutes late for your appointment, we may have to reschedule you for a different day or time.

Once you are logged in to MyChart, follow these steps.

  1. Look for “MyChart Virtual Visit” under “To-Do List” and click on “E-Check In.”
  2. Complete E-Check In questions (medical history, personal info, etc.)
  3. Click “Begin Video Visit” and enter a virtual waiting room. One of our clinical staff members or your therapist will join you by video shortly.

MyChart

Log in to your MyChart account to attend TeleHealth visits, view lab results and other records, and communicate with your Care Team.

TelePrEP

Most Ohioans qualify for programs that cover the cost of PrEP and related expenses. Now you can get on PrEP and stay on PrEP from home!

Affordable Healthcare

How will I pay for my care?

Health Insurance

We proudly accept Medicaid, Medicare, and most private insurance plans. Don’t have insurance? Talk to our coverage navigators.

Medicaid Can I get Medicaid? Our coverage navigators can help you find out if you can get Ohio’s expanded Medicaid insurance. Marketplace Insurance How does the Health Insurance Marketplace work? You can use healthcare.gov to find and buy health insurance that meets your needs. We can help! Choosing a Plan What private insurance plans do you take? We take most major private insurance plans. You can view a list of our in-network plans here.

Sliding Fee Discount

The Sliding Fee Discount lowers the cost of our medical, pharmacy, dental, and mental health counseling services for people with lower earnings.

Inadequate Insurance What if I have health insurance, but still can’t pay for care? If you can use the Sliding Fee Discount, and that rate is lower than your insurance costs, you will pay the lower rate for your care. Fee Scale How much will I pay? With the Sliding Fee Discount, you’ll pay a rate based on your earnings. Click here to see how much you will pay. Getting Started How do I apply for the Sliding Fee Discount? You can apply online or in person. If you have questions, call us. We’re here to help. Get started now!

Paying for HIV Care

If you are living with HIV, our health advocates will help you find programs to help pay for treatment and other services.

Fee Scale How much will I pay for services? You’ll pay a rate based on your earnings and household size. Click here to see how much you will pay. Medication How will I pay for my HIV meds? We can help you use your insurance and apply for support, such as the Ohio Drug Assistance Program. Getting Started How do I get Ryan White? Call one of our HIV Health Advocacy offices to see if you qualify. We can help you apply.

Get PrEP Paid For

Most Ohioans can get PAPI and other programs that cover the cost of PrEP and PrEP-related costs.

PAPI What does PAPI pay for? PAPI pays for PrEP-related costs, like office visits, labs, prescription copays, and insurance premiums. Medication Cost How will I pay for PrEP? If your insurance doesn’t cover the cost of PrEP, we’ll help you connect to programs that do. Getting Started How do I apply for PAPI? Call 1-855-400-7737 or ask for an appointment with a PrEP Health Navigator. We’ll get you started!
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