How Are We Doing?

Learn how you can make a difference:

Your Feedback and Experience Guide our Services

We learn the most from the people we serve. Your suggestions and survey responses help us make our services and programs better. We welcome compliments too! They help us know what is working well, so we can keep doing it.

We want to hear from you!

Please reach out to us when you…

• have a complaint about our service
• have a suggestion for how we can serve you better
• have a good experience with our staff & volunteers

What happens with my feedback?

We review and respond to each complaint, suggestion, and compliment.

Complaints

Depending on the nature of a complaint, we may contact you for more information. We will also share the steps we took to address the issue.

Suggestions

We look for common themes to help us decide which suggestions to put into action. While we do our best to implement as many as possible, we may not be able to act on your suggestion right away. Sometimes, we might need to wait awhile to make sure we do it right!

Compliments

Who doesn’t like to hear they’re doing a great job? Hearing what we do well – and who’s doing it– helps make sure we keep doing it. It also helps us support the growth of our staff and volunteers.

Share your feedback

Other ways to give back with feedback!

Use your experience, skills, and knowledge as an Equitas Health patient or client to:

• Help guide and improve the services we offer.
• Help design services that meet the needs of the communities we serve.
• Interact with other people, have fun, and build self-confidence.

Check out these opportunities

Health Literacy Partners

Have you ever wondered, “who designs these forms?” or thought, “I could have explained this much more easily.” If so, you would make a great Health Literacy Partner!

As a Health Literacy Partner, you get to

• Try out new forms and read brochures, flyers, and other print & online materials. Partners tell us if the materials are easy to understand and use.
• Help us brainstorm what we can do to make the materials better.
• Review 2 to 3 items each month.

If you are interested in being a Health Literacy Partner, fill out the form below.

Client Advisory Council (CAC)

Give feedback, react to ideas from staff, and make suggestions on how to improve Equitas Health.

The CAC may discuss topics such as

• Transgender health services
• Case management services
• support groups
• youth services
• women’s services
• Pride Month activities
• HIV/STI testing and outreach

We are looking for people of all ages, income levels, gender identities, races/ethnicities, sexual orientations, and HIV statuses to join the CAC. The CAC meets 4 times a year.

If you are interested in joining the CAC, fill out the form below.